Return Policy

If for some reason, you are unhappy with your purchase from BYOU 3D Bijou, you have the right to return any of the items ordered for a full refund or exchange within 14 days of receiving them.

Items bought from our online store cannot be returned or exchanged in a retail or concept store.

All items have to be unused with labels and packaging intact and sent back to us together with all the documents received with the order (receipt and order confirmation printout). When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order. If you used the Cash on Delivery payment method to pay for your order, then we will refund you via bank transfer.

In order to initiate a return, please, send us an email at hello@byou3dbijou.com.

We do not take responsibility for any items lost during the return shipping.